Our website address is: https://productionpackaging.com.au and is operated by KJ Innovations Pty Ltd & RJ Innovations Pty Ltd trading as Production Packaging Innovations ABN (15 870 494 700) and are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
This Privacy Policy is designed to describe how we manage your personal information using our practices, procedures, and systems.
Personal information includes a broad range of information, or an opinion, that could identify an individual. What is personal information will vary, depending on whether a person can be identified or is reasonably identifiable in the circumstances.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website https://productionpackaging.com.au., from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, where appropriate and where possible, this Privacy Policy will explain to you why we are collecting the information and how we plan to use it.
Where you submit an enquiry through our website, including via any “Enquire Now” or “Connect” forms, we may collect personal information that you voluntarily provide. This may include, but is not limited to, your name, email address, telephone number, company or organisation name, details of your enquiry or project requirements, and any other information you elect to include in your correspondence.
Such personal information is collected for the primary purpose of responding to your enquiry, providing requested information or quotations, and assessing our ability to supply our products and services. We may also use this information for secondary purposes that are reasonably related to the primary purpose of collection, including follow-up communications where appropriate.
The provision of personal information via these forms is voluntary. However, failure to provide certain information may result in our inability to adequately respond to your enquiry or provide the requested services.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
The Website contains links to other websites. You acknowledge and agree that these Website are not under the control of Production Packaging Innovations Pty Ltd and we are not responsible for the privacy practices of websites linked to our Website.
When linking to another website, you should read the terms and conditions and privacy statement of that website before disclosing any personal information. This Privacy Policy applies only to information collected by Production Packaging Innovations.
Your Personal Information may be disclosed in a number of circumstances including the following:
We do not ordinarily disclose personal information to overseas recipients. Our operations are conducted solely within Australia, and personal information collected by us is generally stored and processed within Australia.
In the event that it becomes necessary to disclose personal information to an overseas recipient (for example, where a third-party service provider or contractor engaged by us operates or stores data outside Australia), we will take reasonable steps to ensure that such recipients handle the personal information in accordance with the Australian Privacy Principles.
Where practicable, we will identify the countries in which such overseas recipients are located at or before the time of collection.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.
Personal information collected through our website and business systems is stored securely across our internal and cloud-based platforms, including our CRM and business management systems. All personal information is protected using industry-standard encryption both in transit (via SSL/TLS) and at rest. Access to personal information is restricted to authorised personnel only, and our systems are maintained with appropriate security controls to protect against unauthorised access, misuse, or disclosure.
For users that enquire or subscribe on our website, we also store the personal information they provide. Website administrators can see that information.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You acknowledge and agree that Production Packaging Innovations will not be responsible for any unauthorised access to your personal information.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Production Packaging Innovations will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
KJ Innovations Pty Ltd & RJ Innovations Pty Ltd trading as Production Packaging Innovations ABN (15 870 494 700)
Address: 3 Linmax Court Point Cook, Melbourne, VIC 3030
Phone: 1800 258 000
Email: sales@productionpackaging.com.au
We will review your query and endeavour to respond within a reasonable time, but no later than 14 business days.
If you are still not satisfied with our services then you may contact the Office of the Australian Information Commissioner. A link to lodging a written complaint is below:
https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us
You can send your complaint by mail, to GPO Box 5288, Sydney NSW 2001 (send it by registered mail if you’re concerned about sending it by registered mail if you’re concerned about sending it by standard post)
